OnSite Support

BMS-IT Solutions sets a new standard for friendly, reliable customer support, and provides a comprehensive solution that gives you the protection and assurance you require at a price you can afford. We strive to provide an exceptional customer experience, one in which we become a trusted adviser to our clients and bring innovative ideas and solutions that deliver value to them. Regardless of whether you have a simple question about our service, or have a highly technical issue, our security experts will help resolve your issue promptly.

Competitive hourly rates. Minimum call-out of 60 minutes for site visits, thereafter charged by the quarter-hour.

Remote, Phone and Email Support charged pro-rota in 15 minute increments.

We provide a full range of maintenance and support service options:

Remote Support

Remote support is convenient with immediate response times and affordable by eliminating the extra expenses of service calls. If you know that a fixed number of support hours will be required during the year, you can plan your expenses and receive the best hourly rates by contracting for as many hours as needed.

OnSite Support

In the event you experience network or service issues that cannot be resolved remotely, BMS-IT Solutions will send an experienced professional to provide on-site support. New desktop installs, PC replacements and hardware issue resolution are common on-site tasks our engineering staff manages.

Technical Training and e Learning

Remain up-to-date on IT regulatory changes and keep your staff current on technology changes, including the newest tools available to assist them in their day-to-day operations. BMS-IT Solutions provides a comprehensive training curriculum for all employee levels.

Our Promise of Support

At BMS-IT Solutions, we strive to build strong relationships with our clients and continuously seek to understand ways in which we can ensure the services we are providing are in alignment with your needs. We’re committed to providing the highest level of customer support across all of our offerings.

Call Us on (+44) 7983983952 or Click Here for Inquiry